Refund policy

Refund and Return Policy

All sales are final. We don’t accept returns or exchanges, and we don’t issue refunds on any product once your order has been processed and shipped. That includes Masa Spreaders, tote bags, T-shirts, hoodies, crewnecks, and free gift or reward items.

Please check your order before you complete your purchase: products, sizes, colors, quantities and shipping address.

Sizing

Please check the size guide on each clothing page before ordering. We can’t exchange or refund items because of fit.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us at support@123tamales.com within 48 hours of delivery. Include your order number and photos of the item and its packaging. We’ll review your case and send a replacement of the same item at no cost to you. Claims sent after 48 hours, or without photos, may not be accepted.

Lost or incorrect addresses

We aren’t responsible for orders shipped to an incorrect address entered at checkout, or for packages marked as delivered by the carrier.

Questions?

Refund policy

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